Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return To initiate a return, contact us at team@nirvanacandle.co with your order details. If your return is accepted, we'll provide instructions on how to send your package to us. Items sent back without first requesting a return will not be accepted.

Return Address Nirvana Candle Co., Karachi, Pakistan

Damages & Issues Please inspect your order upon delivery and contact us immediately at team@nirvanacandle.co if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Exchanges We're happy to offer exchanges within 30 days of delivery. The fastest way to get what you want is to contact us at team@nirvanacandle.co, and we'll guide you through the exchange process.

Non-Returnable Items Certain items cannot be returned, including sale items, gift cards, and custom or personalized products. Please reach out if you have questions about a specific item.

COD Orders For Cash on Delivery (COD) orders, customers may refuse delivery at the time of receipt. However, we encourage you to contact us before refusing so we can resolve any concerns directly.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed within 7–10 business days via your original payment method or store credit, depending on the situation. If more than 15 business days have passed since approval, please contact us at team@nirvanacandle.co.